TEMBO Ltd is a marketing resource agency for event organisers.
This website is owned and run by TEMBO.
For the purpose of applicable data protection laws, the data controller is TEMBO Ltd. Our Data Protection Officer is Kate Disley.
About this policy
This policy covers all personal information collected and used by TEMBO. In this policy "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, sex, postal address, email address, computer IP address, phone number, and technical information from the devices you use to receive our services.
Collection of personal information
We may collect information about you from different sources detailed below.
Information you give us:
When you access and browse our websites (including when you fill in forms on our websites) and when you correspond with us by phone or email or other electronic means, you may give us information about yourself. The information you give us may include your name, postal address, email address, landline and/or mobile telephone number, delivery details, dietary and access requirements and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.
Information we collect about you:
technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page and any phone number used to call us.
Information we receive and collect from other sources:
We may also collect information about you from publicly available sources, including publicly available content on social media.
Our use of your personal information
We may use your personal information to:
1. Provide you with goods and services
We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have purchased services from us, and to ensure your requirements are met at events.
Using your personal information in this way is necessary for us to perform our contractual obligations to you
2. Complete requests and enquiries you make through our website
We will need to use your contact information (such as your email address or postal address) to assist you with any requests you make through our website.
Using your personal information in this way is necessary for us to perform our contractual obligations to you.
3. Contact you for research purposes or to tell you about our special offers or other goods and services
We will need to use your personal information (such as your email address and/or telephone number) to send you information about services that you may be interested in.
We will ask for your consent before processing your information in this way.
4. Diagnose problems with our server or administer our websites
We may need to use personal information, such as your IP address, to diagnose server problems or administer our websites.
5. Analyse user traffic to measure use of our websites and to improve the content of our websites and our services
We may sometimes use your personal information (e.g. your IP address) to measure use of our websites and assess the effectiveness of our site pages, including advertising on our sites. We may also use this personal information to improve the content of our websites and services.
It is in our legitimate interest to look at user traffic so that we can improve our websites and better meet your needs as a customer.
6. Comply with legal requirements and exercise or defend legal claims
We may sometimes need to process personal information to comply with legal requirements to which we are subject (for example, in relation to health and safety).
It is in our legitimate interests to process personal data for the purposes of complying with legal requirements to which we are subject.
Transfers of personal information
We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide market research, marketing (including competitions), advertising, communications, training, and data cleansing and processing services.
In the course of providing such services, these Service Providers may have access to your personal information. These third parties are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal data secure.
We may also disclose your personal information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if TEMBO or substantially all of its assets are acquired by a third party, in which case personal data about its customers will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of TEMBO.
Unsubscribing with TEMBO will stop TEMBO from contacting you in the future, but not the individual third parties whom you have interacted with independently.
Where we store your data
Security of personal information
We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.
You have the following rights with respect to the personal information that we hold about you:
Your right to access the information we hold about you
You have the right to ask us whether or not we process your personal data and to request information on the purposes of data processing as well as confirmation on whether we use your personal information for these purposes only.
You can request access to the information we hold about you by contacting us using the contact details set out below. We will endeavour to make our file of your information available to you within 1 month, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety).
Your right to have your information corrected or deleted
Your right to object to us processing your data
You have the right to ask us to stop processing your data, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.
You also have the right to ask us to stop processing your data for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.
Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt-out of receiving offers from them. You may, however, at any time opt-out of receiving offers from third parties by logging in to your user account and changing the settings. If you had previously opted in, your personal data will cease to be transmitted to our partners from the time your request is processed.
Your right to have your data transmitted to another organisation
Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that data to another organisation.
Making a complaint
You have the right to lodge a complaint with the data protection authorities if you believe that we have not complied with applicable data protection laws. You also have a right to claim damages if the processing of your personal information violates applicable data protection law.
How to contact us
The Data Protection Officer, TEMBO Ltd, 12th Floor, No.1 Croydon, 12-16 Addiscombe RD, Croydon, CR0 0XT.