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TEMBO

06 Apr 2020

Managing COVID-19 and Lockdown at TEMBO HQ

Victoria Wilcox

As we all now know, we are living and working in unprecedented times, with COVID-19 having a massive impact on lives in every sense, both personally and professionally. As the owner and founder of TEMBO, I want to reassure you that we are doing all we can to support our highly valued staff and customers during this uncertain time.

We are of course following all advice from the Government and WHO, and get daily updates on what is happening so we can stay as informed as possible, and we wanted to share with you our approach to managing things in this new way of life:

  • All TEMBO team members are now working remotely from home. We have daily morning and afternoon calls to touch base not only with each other but also on clients and projects we are working on.
  • All weekly calls with clients are now arranged online or over the phone. However, these calls and catch-ups need to happen, we will ensure they still happen at a time that works for you.
  • We are available 9-5:30 – but we can do understand needs and ad hoc requests are sometimes urgent and out of usual hours. We will do all we can to respond and support you on any requests within 24 hours, and we will answer all calls and emails out of office hours where we can.
  • All calls are diverted to our mobiles – so someone will pick up the call and pass it onto the relevant team member as soon as we can.
  • Weekly status reports and summaries will still be delivered on time as per client expectations unless otherwise discussed in advance.
  • We will continue to offer a layered approach to support – from Account Director, Account Manager through to Account Exec – to ensure the quality and standard is maintained for all your deliverables.

We know this is a very difficult time for a lot of people, with worries about family, friends and work colleagues, and we know that it may impact your business and also what you need from us. We will endeavor to continue working tirelessly to ensure we come through this crisis and to be there for you when we emerge from the other side – which we will do.

We know now is not the right time to be running events for a lot of our clients, and any sense of normality might not happen until after the summer. So, we recognise we might need to do business in a different way – working to online solutions and alternative approaches to keep communication with your audiences alive, and we are on hand to have any discussions you might want or need to help you through this time.

We will continue to update all of our clients and network, and we will keep our website as up to date as possible on everything that is happening. For more information or if you just want a friendly voice to chat to, we are available any time.

Keep safe and well,

Team TEMBO

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Testimonials

  • TEMBO has supplied some great people for us over the last year. The people they provide not only integrate themselves as a key part of the team to deliver a campaign, they also provide valuable creative and strategic thinking. TEMBO is always my first phone call if I'm in need of cover.
    Phil Boas
    Brand Director, Ascential
  • TEMBO has been the perfect solution for us. We needed maternity leave cover and Kate and her team have worked within our financial constraints to provide a layered approach to the project meaning we have the right skill and expertise at the right time. It's flexible, innovative and responsive to our business needs.
    Ben Cordle
    Marketing Director, New Scientist
  • TEMBO are always my first port of call as they offer a unique service for the events industry. Having someone to call on that can provide clued-up marketers who can hit the ground running is an innovative and valuable resource. Add in Kate's strategic expertise, training and support in the background and it's easy to see why TEMBO has provided the majority of my freelance and temporary marketing resource requirements this year.
    Duncan Reid
    Event Director, Clarion
  • We had a short-term gap in our team and asked Tembo to step in. I was impressed with their knowledge, structured approach and the speed of response. Tembo will be first on my list the next time I am in need of a marketing agency.
    Tracy Bebbington
    Event Director, Clarion
  • Can’t recommend Tembo highly enough. They’re professional, collaborative, incredibly cost effective and really pleasant and helpful to work with. We love them being an extension of our team
    Madeleine Cole
    Venture Business LTD
  • Tembo takes all of the stress out of running your event’s social media marketing. From strategy to execution, they have been great, I am looking forward to working on more campaigns with the team.
    Ali Reynolds
    Global Marketing Manager, Acuris
  • TEMBO IMPACT were brought in to assist with our campaign and were professional and easy to work with throughout. The event content was complex, but they adapted quickly and effectively to all challenges that were thrown their way. I look forward to working with the TEMBO team again in the near future.
    Reece Fung
    Marketing Manager, GovNet
  • TEMBO IMPACT were hired because of their expert knowledge of the events industry. They have created and implemented a social media campaign process for six of our events and after a successful run we are now pushing TEMBO across the company as the social media team for FCBI conferences and exhibitions.
    Mike Setters
    Head of Operations (& Energy Division), FCBI/Thomson Reuters
  • TEMBO IMPACT took on H&S North very last minute but managed to deliver an audience equal with the previous year. We were impressed at how quickly they picked it up, their skills and expertise. Therefore, we contracted TEMBO for our flagship H&S event. They're knocking it out of the park, and we're tracking 70% ahead of last year in pre-reg.
    David Bishop
    Event Director, Western Business Exhibitions, part of Nineteen Group
  • We've always enjoyed a strategic relationship with TEMBO IMPACT. They are truly a strategic partner in every sense and fulfil the role perfectly with expert advice coming from deep industry experience and up-to-date market knowledge. Service responsiveness and sincerity have always been top class and more importantly provided us with the most needed push to promote our values more aggressively... We truly cherish the relationship and are very proud in associating with TEMBO.
    Kaushik Sen
    Managing Director, Coconnex
  • As we come to the end of the of the World Indigenous Forum and are taking stock of where we have been, I can not praise TEMBO too highly, they have been outstanding. They have been crucial to the success of the event: anticipating needs, suggesting solutions, and dealing with issues. The dynamic mix of their strategic planning, activations and the good old-fashioned 'roll your sleeves up and get stuck in' attitude has been remarkable. If this seems a little gushy and over the top - believe me when I say it's not enough. Thank you TEMBO.
    Kevin Jackson
    CEO, Blueprints
  • “TEMBO has taken all the stress out of finding excellent freelancers to produce our events. The freelancers they provide are extremely professional and go above and beyond to deliver quality products. Couldn’t recommend them enough".
    Kim Palfrey
    Deputy Head of Production, Arena International
  • Thanks again for your help. It's been SUCH a breeze working with you! Between you and I, I've also been working with our HR team to recruit for other permanent positions and the level of candidates they've rounded up for me just do not compare to the candidates you've put forth so really pleased to be working with you!
    Economist Events
  • Tembo quickly onboarded into our small team to help deliver our ambitious Q1 2021 online events programme. They provided efficient and effective support - in terms of comms planning and implementing key aspects of event campaigns (comms packs, graphics, social posts, in-event support). They're efficient with account management aspects, always keeping us up-to-date on time/costs allocation via weekly meetings and updates, so we could plan ahead and manage costs. Not sure how we used to manage without them!
    Sophie Lock
    Low Carbon Homes